Bethune-Cookman University needed a solution to ensure that students and parents recieved timely responses. To transform their student support process, B-CU turned to Jenzabar Chatbot. With Jenzabar Chatbot, B-CU was able to reduce response times, improve student satisfaction, and save valuable staff hours.

As a Jenzabar partner, Earlham College can ensure students have the tools they need to succeed. By automating critical processes and improving communications between students and staff, Jenzabar can help Earlham promote student agency and improve student and staff experiences across the board.

Join the Jenzabar Family and lay a strong foundation for institutional and student success.

What challenges did the college face with before partnering with Jenzabar?

• Staff struggled to handle an increasing volume of student inquiries.
• Inaccurate information was sometimes shared when calls were transferred across departments.
• Students had no support after working business hours.
• Student needs shifted quickly and were difficult to stay ahead of.

After partnering with Jenzabar, the college saw:

• Over 800 hours and $16,000 saved each month.
• 60% decrease in average response time for student inquiries.
• 25% increase in student satisfaction regarding university communication.
• 40% decrease in administrative workload related to handling inquiries.

"Jenzabar Chatbot provides quick answers to inquiries from our prospective students, parents, current students, faculty, staff, and guests, anytime, anywhere, 24/7/365. It allows us to be more aware of what is trending in terms of students’ needs and motivation. This is priceless.”

Grace Kouadjo
Director of Administrative Computing
Bethune-Cookman University